100% PASS NEWEST SAP - C-C4H56-2411 - SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD VERSION 2 SAMPLE QUESTIONS

100% Pass Newest SAP - C-C4H56-2411 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions

100% Pass Newest SAP - C-C4H56-2411 - SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q65-Q70):

NEW QUESTION # 65
How can you trigger an event notification based on a specific condition?

  • A. Configure integration setting
  • B. Configure event management
  • C. Configure autoflow
  • D. Implement SDK logic

Answer: C


NEW QUESTION # 66
Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

  • A. Assign the team responsible for handling cases.
  • B. Set up a rule to route the e-mail to the tenant's technical e-mail address.
  • C. Maintain and activate at least one e-mail channel.
  • D. Create a case routing rule.

Answer: C,D


NEW QUESTION # 67
Which configuration can you use to trigger a warning message based on custom logic?

  • A. Create a page layout
  • B. Create a validation
  • C. Create an autoflow
  • D. Create a determination

Answer: B


NEW QUESTION # 68
What functionality can be enabled to assist agents with case resolution?

  • A. Integrate Microsoft Teams.
  • B. Configure templates for responses.
  • C. Create and assign surveys to the case.
  • D. Integrate a knowledge base.

Answer: D


NEW QUESTION # 69
You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

  • A. Access to the Case app is NOT enabled for the business user.
  • B. The employee is not assigned to the correct business role.
  • C. Access rights for cases are limited to read access.
  • D. Access rights are directly assigned to the business user.

Answer: A


NEW QUESTION # 70
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